This ReadMe contains information on Starnine support and other Internet support resources.
StarNine Technical Support
The Starnine support group is constantly updating the content of Starnine's on-line support information. On-line support can be accessed via the Web:
http://www.starnine.com/support/
or by anonymous FTP:
ftp.starnine.com directory /pub/tech_notes
WebSTAR and ListSTAR Support
Mailing lists offer users of WebSTAR and ListSTAR a forum to discuss problems and to exchange technical information and ideas.
The WebSTAR mailing list
To subscribe to the WebSTAR mailing list:
Send mail to: machttp-talk-request@academ.com
With the message body: Subscribe machttp-talk
To unsubscribe from the WebSTAR mailing list:
Send mail to: machttp-talk-request@academ.com
With the message body: Unsubscribe machttp-talk
To receive the digest of the WebSTAR mailing list:
Send mail to: machttp-talk-digest@academ.com
With the message body: subscribe machttp-talk
To send mail to the WebSTAR mailing list:
Send mail to: machttp-talk@academ.com
The ListSTAR mailing list
To subscribe to the ListSTAR mailing list:
Send mail to: ListSTAR-request@starnine.com
With the subject: Subscribe
To unsubscribe from the ListSTAR mailing list:
Send mail to: ListSTAR-request@starnine.com
With the subject: Unsubscribe
To receive a daily Digest of the ListSTAR mailing list:
Send mail to: ListSTAR-request@starnine.com
With the subject: Subscribe Digest
To send mail to the ListSTAR mailing list:
Send mail to: ListSTAR-talk@starnine.com
Email Support
E-mail addressed to support@starnine.com will be responded to as soon as possible by a qualified technical support representative. Generally e-mail questions will be answered within twenty-four hours. Please wait at least twenty-four hours before calling to inquire about your e-mail question. If you have sales related questions concerning product information, availability or pricing send mail to: info@starnine.com
Phone Support
If the above resources have not helped you, phone support is provided free of charge from the first 90 days of purchase. It is best if you have access to your WebSTAR or ListSTAR server or have examples of the problem from a log file when you talk to a technical support representative.
StarNine can be reached Monday through Friday 8:00am to 5:00pm P.S.T. at 510-649-4949.
Support via FAX
Support related fax's should be addressed to the attention of WebSTAR Support or ListSTAR Support. The Fax number is 510-548-0393.
FTPd Support
Below are resources for obtaining support for FTPd. StarNine is unable to provide support for third party software such as FTPd.
The Apple-Internet-Providers mailing list is a forum for discussing the tools and techniques used in providing Internet services (WWW, FTP, Gopher, etc) using Macintosh computers.
To subscribe to the Apple-Internet-Providers list:
Send mail to listproc@abs.apple.com
With the message body: SUBSCRIBE listname yourname
( For example: SUBSCRIBE apple-internet-providers Chuq Von Rospach )
To unsubscribe from the Apple-Internet-Providers list:
Send mail to: listproc@abs.apple.com
With the message body: UNSUBSCRIBE listname
( For example: UNSUBSCRIBE apple-internet-providers)
To receive a daily digest of the Apple-Internet-Providers list:
Send mail to: listproc@abs.apple.com
With the message body: SET apple-internet-providers MAIL DIGEST
To send mail to the Apple-Internet-Providers List
Use the address: apple-internet-providers@abs.apple.com
You must be a subscriber to the list to post to it. Listproc (the mail server Apple uses) is very picky about addresses. In terms of reliability, it is probably better to subscribe and post from your primary e-mail account.
If you can't get the Listproc to work, send mail to server@abs.apple.com and include a copy of the error messages from listproc to speed debugging.
Further information about this list can be obtained from the WWW:
StarNine Technologies recommends System 7.5 or later when using the provided AppleScripts. StarNine can not provide support on customization of AppleScripts for use with the WebSTAR and ListSTAR products.
On-line AppleScript tutorials, by Jon Wiederspan, are included on this CD and are also available via the Web: http://www.uwtc.washington.edu/Computing/WWW/Lessons/
The Macintosh Scripting Mailing List is a forum for discussing Macintosh scripting, scripting products and scripting procedures.
To subscribe to the Macintosh Scripting Mailing List:
Send mail to: listserv@dartmouth.edu
Use the subject: Subscribe
And the message body: subscribe macscrpt <your full name here>
To unsubscribe from the Macintosh Scripting Mailing List:
Send mail to: listserv@dartmouth.edu
With the subject: Unsubscribe
And the message body: signoff macscrpt
To receive a daily Digest of the Macintosh Scripting Mailing List:
Send mail to: listserv@dartmouth.edu
With the subject of : Digest
And the message body: set macscrpt digest
To receive additional info on using the Macintosh Scripting Mailing List:
Send mail to: listserv@dartmouth.edu
With the subject of : help
And the message body: help
To send mail to the Macintosh Scripting Mailing List:
Use the address: MacScripting@dartmouth.edu
To ask the human moderators a question:
Use the address: MacScripting-Request@dartmouth.edu
Recommended Reading
We recommend these books for getting started with AppleScript development.
